RETURNS & EXCHANGES

Custom and commissioned orders are FINAL SALE and are not eligible for returns or refunds.  We can make adjustments to sizes or small details if necessary with appropriate cost adjusted.

For all return and exchange requests for made to order items, please email cailey@caileyelle.com. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

You have 3 days upon receipt of delivery to contact us with requests. Should you encounter a quality issue, a repair will be made. If it cannot be repaired, a replacement will be made. If neither is an option, a store credit in the form of a personalized code will be offered.

please note:

Our jewelry is handmade in our studio and most items are hand fabricated,  Making each item have slight variation and ensures each piece is one of a kind! All photographs on our website represent the product you are purchasing, while understanding the one of a kind nature of our artistry! Each handmade item reflected by the original design pictured utilizes the same measurements, wire sizes, chain sizes etc. Each item will be slightly unique and signs of craftsmanship may be visible. (i.e. file marks, organic shape variation, antiquing process, etc.) This is an intentional and celebrated part of our brand, however if you suspect damage or defect in functionality or quality, please reach out so we can have a look. 

All changes to orders must be made within 24 hours of placing order, before the order goes into production. We will not accept any return or exchange requests on items already in production due to change of mind. We are a very small company and this can impact inventory greatly for us. 

If you need a resize due to inaccurate measurements, please contact us and we will help get that sized for you. a resizing fee of $25 applies on all resizing. shipping is at the responsibility of the client. 

 Made to order jewelry that is customized and sized according to clients specifications cannot be returned back to our inventory and are final sale. If for any reason we cannot fulfill your order, such as supply backorder or delays, your payment will be refunded in full to original payment method used at checkout 

If we feel, for any reason that the request is not reasonable, if the item is damaged or has not  been used improperly, I will not accept the return request. All items are photographed with date stamping before leaving the studio for quality assurance so please do not damage the piece to try and get a refund. (trust me, its happened...) 

We reserve the right to refuse any unreasonable requests. 

 

 

a note on returns from Cailey:

Please keep in mind that this is a small business working in precious metals. Many of my pieces are highly coveted, being that they are handmade and often one of a kind. Today, its becoming more common for buyers to purchase many items, decide which to keep and return the rest of them. Sometimes purchases are made then buyer experience buyers remorse and scrambles to recover their payment.  Though this seems like it may not be a big deal, for a jeweler dealing in precious metals, it can really impact things on our end which is why I am strict on my policy.  I am very careful about inventory kept on hand and without any outside investors, it creates a strain on my small business. Please be mindful when ordering that I am just one human who often works overtime to build a very special brand and I will always fairly honor my return policy- I just ask that you keep this all in mind when making a request. Thank you for understanding!