HOLIDAY DEADLINE 11/20/20 . Free domestic shipping on all orders over $100!

Returns

RETURNS & EXCHANGES

* Please note: items purchased using a discount code or special offer higher than 10% of the total are final sale and cannot be returned or exchanged.

For all return and exchange requests, please email shop@caileyelle.com. Please include Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description of the return or exchange request. 

You have 3 days upon receipt of delivery to contact us with requests. Should you encounter a quality issue, a repair will be made. If it cannot be repaired, a replacement will be made. If neither is an option, a store credit in the form of a personalized code will be offered. please note: All changes to orders must be made within 24 hours of placing order, before the order goes into production. We will not accept any return or exchange requests on items already in production due to change of mind. We are a very small company and this can impact inventory. 

 

 Made to order jewelry that is customized and sized according to clients specifications cannot be returned back to our inventory and are final sale. If for any reason we cannot fulfill your order, your payment will be refunded in full. to original payment method used at checkout 

If we feel, for any reason that the request is not reasonable, if the item is damaged or has been used improperly, I will not accept the return request. All items are photographed with date stamping before leaving the studio for quality assurance so please do not damage the piece to try and get a refund. (trust me, its happened...) 

We reserve the right to refuse any unreasonable requests. 

 

a note on returns from Cailey:

Please keep in mind that this is a small business working in precious metals. Many of my pieces are highly coveted, being that they are handmade and often one of a kind. Today, its becoming more common for buyers to purchase many items, decide which to keep and return the rest of them. Sometimes purchases are made then buyer experience buyers remorse and scrambles to recover their payment.  Though this seems like it may not be a big deal, for a jeweler dealing in precious metals, it can really impact things on our end which is why I am strict on my policy.  I am very careful about inventory kept on hand and without any outside investors, it creates a strain on my small business. Please be mindful when ordering that I am just one human who often works overtime to build a very special brand and I will always fairly honor my return policy- I just ask that you keep this all in mind when making a request. Thank you for understanding! 

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